The mission of the Complaint Review Committee (E.E.P.) is the effective monitoring and ensuring of the rights of any person addressed in any health care provider or medical institution, including the private sector. The main goal is these committees to become participants and contributors to change in the effort to rebuild the health system and to upgrade the quality of service to the citizen.
It is a five-member committee, four-year term, in each district and is housed at the local government medical institutions. The Committees are responsible for investigating complaints of first and second degree related to the private sector, complaints for public hospitals, either sent to them by the Patients' Rights Officer or complaints concerning patients who are not satisfied with the Officer's decision. Commission decisions communicated in writing to the affected patient and health provider.